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CBOSSasap

CBOSSmissedCal

CBOSSvmail

CBOSSmdCDR

CBOSScrbt

CBOSSussd

CBOSSsms

CBOSSmdDrive

CBOSSprepaid

CBOSSmms

SS7/SIGTRAN

ISO 2000-9001 Certificate Of Quality
Certificate Of Selling Cisco SMB Foundation Solutions
Certificate Of Selling Cisco SMB Security Solutions

IN/VAS/Messaging engineer

​

  • IN/VAS and Messaging platforms configuration and support
  • VAS services implementation
  • system analysis and trouble shooting
  • support to Customer Care agents
  • implement new services for Orange Customers
  • troubleshooting and problem solving based on trouble tickets
  • internal documentation development



Orange Armenia

​April 2012 - present

Languages

ARMENIAN

RUSSIAN

ENGLISH

Skills

MS WINDOWS
MS WORD

MS EXCEL

MS POWERPOINT

MS ACCESS
C++
SQL

PHOTOSHOP

​

2010 - present

2010 - present

StarFon LLC, Yerevan – international traffic provider

​March 2008 - November 2009

Service and Product Manager

​

  • Development and implementation of different type of international services (peak off-peak, VIP, etc.)
  • Developing and providing daily, monthly status reports 
  • Optimization of billing system by KPI of international routing providers (quality, price,…)
  • Security assurance

Computer Science Instructor

  • Teaching MS Office, Internet

 

Armenian State Agrarian University

September 2006 - April 2012

Master’s Degree in the Field of Mathematics: Department of Differential Equations and Functional Analysis

Diploma with Honors

PhD researcher at Russian-Armenian (Slavonic) University in the Field of "Differential Equations"

Yerevan State University

​2004 - 2006

Russian-Armenian (Slavonic) University

​2012 - present

RESUME

Trainings​​

 

Work​

experience​
 

Education

​​Teaching assistant
​

  • Teaching course on Higher Mathematics
  • Teaching course on Probability Theory and Mathematical Statistics



Network System Administrator



  • Network assembling and service
  • Network security assurance
     

​​Computer Services Manager



  • PC assembling and diagnostics
  • PC network projection
  • Security assurance
  • Service provision coordination

Compass LLC, Yerevan

May 2003 - September 2007

​​Translator
​

  • Responsible for translation of scientific articles on Higher Mathematics

​DOL NGO, Yerevan

September 2002 - March 2003

Embassy of the United States Yerevan, Armenia

February 2002 - March 2002

Bachelor’s Degree in the Field of Mathematics

Diploma with Honors

Yerevan State University

​1998 - 2004

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